🔁 Return, Refund & Dispute Policy

To ensure a fair process, all disputes must be submitted through CrestaMart support.

Failure to follow this process may result in rejection of the claim.

We provide quick and efficient solutions. To process your request faster, please provide:

a. Proof of Issue

• 
  Clear photos of the damaged or incorrect item
  
• If damage is not clearly visible in photos, a video is required
  

b. Customer Complaint Evidence

• Screenshot of email or message including:
  Customer name
  Date
  Issue details
  
  
  

c. Return Requirement

• In some cases, items must be returned if requested by our support team
  

✅ Eligible Cases for Refund / Replacement

CrestaMart will offer a refund, replacement, or return under the following conditions:

• Product received is damaged or broken
  
• Wrong item delivered
  
• Product significantly different from description
  
• Item lost during shipping
  

❌ Non-Eligible Cases

Refunds or returns will not be accepted if:

• Customer provides incorrect shipping details
  
• Product is used, damaged by the customer, or not in original condition
  
• Delay caused by external factors (customs, courier issues, etc.)
  

⏳ Refund Process

• 
  Approved refunds will be processed within 5–7 business days
  
• 
  The amount will be credited to the original payment method
  

📩 Need Help?

For any issues, contact our support team at:

crestamart@gmail.com

⭐ Final Note

CrestaMart reserves the right to make the final decision on all disputes.

📏 Size & Product Disclaimer – CrestaMart

1. Size Difference
   
   Asian sizes are generally 1–2 sizes smaller than European and American sizes. If you are between two sizes, we recommend choosing the larger size. Please allow a 2–3 cm variation due to manual measurement.
   
2. Size Chart Guidance
   
   Kindly review the size chart carefully before placing your order. If you are unsure about selecting the correct size, feel free to contact our CrestaMart customer support team for assistance.
   
3. Color Variation
   
   Due to differences in screen displays and lighting, the actual product color may vary slightly from the images shown on the website.